Managing diversity
The opening contacts are often phrased like this:
- We have had a difficult time living through a complaint process. How can we avoid that in the future?
- We would like to open the organisation to a wider group of employees and customers. How?
- Our promotion results do not reflect the talent further down the organisation, what can we do about that?
- How can we develop an understanding about working with diversity without being ‘told-off’?
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